Ombudsman
Check out how to use the channel and report anonymously
The Ombudsman is a direct, independent and confidential communication channel where employees, customers and suppliers can report suspicious episodes, facts and behavior that are in disagreement with the company’s Code of Ethics and Conduct.
Contact can be made anonymously over the phone and the Internet. Each report received generates a sequential registration number, which allows the person filing the report to track the progress of the process. The report is presented and discussed in the Ethics Committee by the Corporate Integrity area, which has 30 days for evaluation, investigation and response, and this period may be postponed for an equal period if necessary.
The Ombudsman contributes to mitigating the company’s risks. It is a tool that provides confidentiality, anonymity and discretion when conducting investigations in order to reduce the impacts of meaningless reports and focus on the issues applicable to them.
The reports are constantly evaluated in order to reinforce the correct use of the Ombudsman. The report can be made through our Ombudsman's own website, or through the exclusive telephone line for each country:
- Argentina: 0800-345-3145
- Bolivia: 800-104 612
- Brazil: 0800-6021834
- Chile: 800 914 489
- Colombia: 01-800-5189605
- Costa Rica: 8000320029
- El Salvador: 8006414
- Ecuador: 1800 001 131
- Guatemala: 1800 300 0189
- Honduras: 80027916003
- Mexico: 800 681 8206
- Nicaragua: 18002202475
- Panama: 8002030093
- Paraguay: 9800120003
- Peru: (0800) 78148
- Dominican Republic: 1 (809) 200-1590
- Uruguay: 000 416 205 2735